Privacy Policy

Last updated: January 1, 2025

At Dion's Pizza ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dionspizza.website, purchase our pizza recipe book collection, or interact with our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Identification Information: Name, email address, postal address, phone number, and similar contact data when you create an account, place an order, or subscribe to our newsletter.
Payment Information: Credit card numbers, debit card numbers, or other financial details processed through secure third-party payment gateways. We do not store complete payment information on our servers.
Technical Data: IP address, browser type, operating system, device identifiers, pages visited, time and date of access, referring website URLs, and other usage statistics collected automatically through cookies and similar technologies.
Communication Data: Records of your correspondence with us, including customer support requests, feedback, and survey responses.
Marketing Preferences: Your preferences regarding email notifications, promotional offers, and newsletter subscriptions.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders for our pizza recipe book collection, including order confirmation, delivery, and customer service.
To personalize your experience on our website and recommend recipes, products, or promotions that may interest you.
To improve our website functionality, content, and overall user experience based on aggregated analytics.
To send you transactional emails, such as order updates, refund notifications, and service announcements.
To send promotional communications, including newsletters, special offers, and recipe tips, only if you have opted in to receive them.
To comply with legal obligations, enforce our Terms & Conditions, and protect our legal rights.
To detect, prevent, and address fraud, security breaches, and other potentially prohibited activities.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

Performance of a Contract: Processing necessary to fulfill our contract with you, such as delivering your purchased recipe book.
Legitimate Interests: Processing based on our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided such interests are not overridden by your rights.
Consent: Processing based on your explicit consent for specific purposes, such as receiving marketing emails or setting non-essential cookies. You may withdraw consent at any time.
Legal Compliance: Processing necessary to comply with applicable legal and regulatory obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies, such as pixels and web beacons, to enhance your browsing experience and gather analytical data. Specifically, we use:

Essential Cookies: Required for the operation of our website, including session management and order processing.
Analytics Cookies: Provided by Google Analytics to collect aggregate data about how visitors interact with our site, helping us improve content and usability.
Advertising Cookies: Used by Meta Pixel (Facebook) to measure the effectiveness of our advertising campaigns and deliver targeted ads based on your interests.
Preference Cookies: To remember your settings and preferences for a more personalized experience.

You can control cookies through your browser settings. Disabling cookies may affect certain functionalities, such as the shopping cart or logging in. For more details, see our Cookie Preferences tool.

5. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (e.g., Stripe, PayPal) to handle secure transactions.
Shipping and delivery partners to deliver physical copies of our recipe books.
Email marketing platforms (e.g., Mailchimp) to manage and deliver our newsletters if you subscribe.
Analytics providers (e.g., Google Analytics) to understand website usage patterns.
Advertising platforms (e.g., Meta/Facebook) to run targeted ad campaigns and measure performance.

These third parties are contractually obligated to protect your data and use it solely for the purposes we specify. We may also disclose your information when required by law, such as in response to a court order or governmental request.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Order-related data (e.g., purchase history, payment confirmations) is retained for at least 7 years to comply with tax and accounting regulations.
Marketing preferences and consent records are kept for 3 years from your last interaction or until you withdraw consent.
Analytics data is aggregated and anonymized where possible, and raw logs are deleted within 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we use your data in specific circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time for optional processing activities.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable laws.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 16 (or the minimum legal age in your country). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to delete such information from our systems.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), secure payment gateways, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

If you are accessing our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws, such as using Standard Contractual Clauses (SCCs) where required under GDPR.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Dion's Pizza Customer Support
Email: [email protected]
Postal Address: 123 Culinary Avenue, Suite 101, New York, NY 10001, USA

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the revised policy on this page with a new "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

By continuing to use our website after any changes become effective, you acknowledge and agree to the updated Privacy Policy. If you do not agree with the revised terms, please discontinue using our services.